Archive for the ‘Intuit’ Category

Trying to Launch Either Program Failed

I had upgraded a desktop from Windows 8.1 to Windows 10.  I was more than pleased at the results.  I liked Windows 10 features a lot better, and it seemed to perform better on my existing hardware than its predecessors.

A few weeks ago, however, neither Quicken 2016 nor Quick books 2016 would properly open.  The splash screen would appear and the application would start, then fail with a can’t continue message and terminate.  Very frustrating to say the least.

What Didn’t Work to Fix It

I tried a repair on QuickBooks.  I tried uninstalling and re-installing each program.  Same thing.

I looked at the event logs and discovered an event that referenced wpfgcs_v0400.dll.  I convinced myself that was the culprit.  Turns out I was right.

What Did Work

I was lucky enough to have a virtual machine running a new install of Windows 10.  I located the .dll file at C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF and notice the date was about 6 months newer, so I copied that file and went to the corresponding directory on the failing machine to paste it in.

Not so fast.  I didn’t have permissions on that directory.  I had to take ownership of the directory, disable inheritance, keeping the inherited security, and then add myself with full control.  That allowed me to overwrite the .dll with the newer one.

As if by magic, both Intuit products started working again.

If You Run into this Problem…

You may not have access to an updated .dll.  Contact me if you need it and I will send you a copy.